Thanks for taking the time to learn more about our team at Parcel Giant Worldwide, a professional, reliable and family-owned courier service based in Kent.
Over the past 35 years, our team at PGW has built a vast network of agents through business collaborations around the globe. We’ve got decades of combined experience in a variety of fields, but the most important thing we bring to the table is that we all know what it feels like to be let down in a client relationship. We’ve all had to press six digits to get to a real human who didn’t understand or couldn’t solve our problem when we got there. We’ve all experienced what passes for “customer service” these days, and we knew when we started PGW that computer-generated voices, bots and drones weren’t ever going to be what we’re about. We made the commitment to treat our customers the way we would always wanted to be treated; as a valued and integral part of our business.
At PGW, we know the difference between price and value. Yes, we’re able to offer a tailor-made rate structure that is very competitive in today’s market place, but aside from that we can also offer so much more value than the huge, impersonal Global courier service providers ever can. We actually appreciate our customers’ trade, and we thank them for it. The ones who send a handful of parcels locally per week are every bit as important to us as the ones who ship large volumes around the world. Our booking system also handles as much of the admin (the filling in forms, the label printing, the Customs paperwork, reports, the Track & Trace facility, etc.) as possible because if we can save our customers’ time and effort, we do. People who call upon PGW really come to rely on us because they know we’ll be there for them every time. We’re the ones they call when they’re frantic about a job coming off the press out of hours that needs to be on the first available flight in the morning, or when something has to be hand-delivered on a tight deadline. We take personal responsibility for moving their parcels as if they’re our own, whether they’re going to Birmingham or Brazil, Coventry or Canada. We just get the job done.
